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All Insurances for MTG

All Insurances expire July 2026

Professional Indemnity

Broker:

Blair Dyer
Senior Financial Lines Broker
DDI: +64 9 827 3759 ext: 211
M: +64 21 242 7849
E: blair.dyer@rothbury.co.nz

Rokstone COC
AustinSure Austinsure Broker Intermediaries Wording

 

Cyber Insurance (Rothbury)

Angelica Shepherd
Commercial Broker
DDI: +64 9 355 7336 ext: 1821 
M: +64 21 930 734 

Cyber

Fire and General

Fire and General Documents
Maurice Trapp Spreadsheet

 

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Get all Advisers CPD Summary

Request a copy of all adviser’s total CPD points for this current year.

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Sources of replacement staff

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Providers of alternative equipment

Server Laptop

PB TECHNOLOGIES

https://www.pbtech.co.nz/

Email: websales@pbtech.co.nz 

HARVEY NORMAN

https://stores.harveynorman.co.nz/

NOEL LEEMING

https://www.noelleeming.co.nz/stores

THE LAPTOP CO. LTD 

https://www.laptop.co.nz/about-us.html

Toll-Free: 0800 527867

 

CYCLONE COMPUTER CO. LTD

https://www.cyclone.co.nz

Toll-Free: 0800 686686

Support HelpDesk: 0508 436 225

  • Auckland: 7 Owens Road Epsom

  • Wellington: Unit B 21 Broderick Road, Johnsonville

  • Christchurch: 8 Wigram Road

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Premises

For consideration in the event premises were unable to be occupied for an extended period due to circumstances beyond the control of the occupier (e.g. fire, earthquake etc.)

 

Relocation options – all offices

Location:

Staff work remotely from home

Advantages:

  • Business as usual

  • Thought was given to Health and Safety responsibilities with individual Home setup – office chairs etc.

Disadvantages:

  • Staff uneasy.

  • Difficult or lacking communication

  • Difficult to manage and maintain accountability

  • Loss of productivity

  • Security concerns

  • A lack of community or “Team” spirit

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Pandemic Response

Be prepared

As events in 2020 and 2021 showed with the spreading of the Coronavirus (Covid-19), disruption to society at large, including, but not limited to work environment, can take place quickly with sudden, devastating impacts to whole business sectors.  It is important to be able to mitigate, prepare for, respond to and recover from the effects of such outbreaks.  In such an emergency it is important to:

  • Be alert – not alarmed;

  • Stakeholders, Contractors and Staff to work together;

  • Communicate;

  • Be aware of any Team issues and respond early (be mindful that our Team members have responsibilities outside of work as a result of pandemic)

  • Reinforce that personal hygiene is always important (keep a supply of hand sanitiser handy and available to staff and clients);

  • Reinforce requirement for safe spaces;

  • Keep an eye on our legal landscape;

  • Keep current with latest information from government experts – they are RELIABLE AND TRUSTWORTHY SOURCES.

 

Other points to consider

In event of pandemic there are many matters requiring consideration and these include:

  • Open plan office management and appropriate spacing;

  • Facilities cleaning

  • Avoid face to face meetings where possible;

  • Single use consumables;

  • Review travel;

  • Keep a strong focus on cyber security activity;

  • Revisit IT disaster recovery plans and reliance;

  • Check HR policies to ensure work from home and leave policies are sympathetic. Keep up to date with possible government assistance packages;

  • Reassure staff it is ok to be at home sick or with sick people;

  • Make sure financiers (and other stakeholders) understand our situation and what we are doing to manage it;

  • Review and confirm key contracts and understand force majeure impacts;

  • Check insurance policies in case they need to respond.

It is important to be in control when such an issue arises, and the measures outlined above should help alleviate concerns and ensure the business can handle the stresses a pandemic can create.  To be prepared is crucial for the preservation of the business.

 

PANDEMIC PLANNING CHECKLIST

Plan for the impact of a pandemic on business

Completed / In Progress / Not Started or N/A 

ACTION: 

  • Establish an emergency communications plan and revise it periodically.  This plan includes:

    • Key contacts (with back-ups)

    • Chain of communications Including suppliers and customers); and

    • Processes for tracking and communicating business and employee status.

  • Supply/Provider chain review.

  • Contact key stakeholders.

  • Business Continuity Planning engagement, review testing and deployment.

  • Ensure all staff know where to get advice and support for themselves and family. www.Covid19.govt.nz

  • Allow and enable work from home.

  • On return to the office, set up QR codes, contact tracing stations and relevant consumables/sanitisers etc.

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IT Systems, Recovery, and Cyber

MTG Offices (Auckland, Tauranga, Hamilton), Momentum and Lewis Ltd (Server based)

MTG Servers and Email setup** –Auckland, Tauranga, Hamilton**, Napier, Whanganui**

Providers: ATeam IT Servers and Email– Gavin Christie / Andy Huynh / Philip Huynh

  • ATeam IT provides and manages our Business Servers.

  • They are responsible for our Email setup and Server Access.

  • Servers are backed up daily internally and onto portable hard drives taken offsite daily.

  • Monthly backups are also housed on portable hard drives and are held by Shahruhk Shameem at his residential address.

Website:

  • MRD Web and Digital Marketing

Profile CRM

Where we house our client details and insurance benefit information.  Cloud Based. Backed up by IRESS in real-time.  Supplier for Profile – NZFSG.  Contrary to other Insurance Brokerages that use this system, no client or Provider communication is done via this system.

Teamwork

Workflow Management system
No personal client information is stored on this system, it is purely used to manage new business applications.

Landlines
Auckland / Tauranga and Lewis Ltd (Napier) are with 2Talk and are managed by Banx Systems.  Andy Banks is our contact.  He has the ability to access our systems and divert phones as necessary.

Hamilton landline is managed by Vodafone for the main line and Spark for the 0800 number.
Cambridge, Whanganui and Christchurch are managed by Spark – refer “Key Suppliers”

 

AUCKLAND / TAURANGA / HAMILTON / WHANGANUI / NAPIER

Supply:  CRM – Profile (cloud-based)

Company:  NZFSG

A/C Number:

Main Contact: Lisa Baik

Mobile: 027 7000171  Phone: 09 9156462 or Thinus or 09 601 8072

Email:  lisa@nzfsg.co.nz or thinus@nzfsg.co.nz

 

Supply:  TeamWork – Workflow system (cloud-based)

Company: TeamWork Cork Ireland

A/C Number:

  • Cus_8GY45T6f7

  • IE6333652G

Main Contact:  A-team IT

Main phone: +353214307675

Email:  support@teamwork.com

Address: Blackpool Retail Park, Blackpool Cork Ireland

 

Supply:  IT Provider Server and Laptop Leases & System Recovery

Company: TeamWork Cork Ireland

A/C Number:

  • Cus_8GY45T6f7

  • IE6333652G

Main Contact:  09 2676844

Address:  2 Mull Place Wattle Downs, Auckland 2103

 

Supply: Website

Company: MRD Web and Digital Marketing

A/C Number:

Main Contact:  06 390 4300

Address: 2/42 Tennyson Street, Napier 4110

 

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Disaster Recovery Plan

The principal purpose of the Disaster Recovery Plan (DRP) is to develop, test and document a well-structured and easily understood plan which will help MTG recover as quickly and effectively as possible from an unforeseen disaster or emergency which interrupts information systems and business operations.

The DRP explains policies and procedures for technology disaster recovery, as well as process-level plans for recovering critical technology platforms and the telecommunications infrastructure (if necessary). This document will summarise the recommended procedures. In the event of an actual emergency situation, modifications to this document may be made to ensure physical safety of people, systems, and data.

 

Objectives of the Disaster Recovery Plan include:

  • The need to ensure that all employees fully understand their duties in implementing such a plan;

  • The need to ensure that operational policies are adhered to within all planned activities;

  • The need to ensure that proposed contingency arrangements are cost-effective; and

  • Disaster recovery capabilities as applicable to key customers, suppliers and others.

 

In the event of a crisis speedy decisions are often needed without all the information normally relied on.  It is necessary for staff and management to be aware of what the business is really all about as unless all are clear about goals and priorities it is difficult to restore the business in the event of a crisis.

 

When considering the requirements for the DRP the following should be considered:

  • For IT-related matters consider where the data may be stored and backed up. Is the location of the backup appropriate in the event of an emergency;

  • If data needs to be reconstructed consider who may have access to the records both internally and externally (employees, clients, suppliers, IRD etc.). Ensure any reconstructed data is backed up;

  • How would the reconstructed data be stored;

  • Where is backup data stored and who has access? Would they know where to find and retrieve the information? Should the backed-up data be stored in the Cloud;

  • Include in any backup customer contact lists, process manuals and important contacts;

  • Also, consider what information is vital to the business, is not on computers or back-ups.

  • Loss or unavailability of essential services;

  • Loss or unavailability of key personnel.

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Definitions: BCP Terminology

Definitions that will be used throughout the policy and procedures that need clarification for the reader.

Terminology

BCC

Business Continuity Co-Ordinator

BCM

Business Continuity Management

BCP

Business Continuity Plan

BUR

Business Unit Representative – undertakes the response role in sites where BCC is not located

MANAGING DIRECTOR

Chief Executive Officer

CMT

Crisis Management Team

DRT

Disaster Recovery Team

Leadership Team

Senior Leadership Team

Managers & Leaders

All roles to which staff report

Event

A significant event occurs when a crisis or emergency arises because of out of the ordinary set of circumstances. Examples include;

Natural hazards: Earthquake, flood, tsunami, volcanic eruption or ash, landslide, tornado or high winds, extreme weather (e.g. drought, major storm), fire.

Health emergencies: Workplace incidents, Hazardous substance event (e.g. chemical spill), medical emergency, public health event (e.g. pandemics), violent people, animal attacks, epidemics.

Utility failures: Electricity outages, IT outages, water supply issues.

An event is considered to be significant or a crisis when normal business activities cannot be resumed within two working days.

Incident

An incident is any event that may impact MTG’s reputation and/or disrupt critical functions of the management of the business and/or a critical system incident.

The incident may or may not develop into a crisis e.g. temporary denial of access to site, loss of power, air conditioning failure security threats etc.

Crisis

A crisis is an abnormal situation which threatens to significantly disrupt the critical function of several business units.  These events are managed by the Crisis Management Team with input from Incident Management Teams and local staff. 

Crisis scenarios include: extended denial of access to site; security event; total loss of technology infrastructure and natural e vents (earthquakes, tsunamis, storms etc).

 

Crisis Team Responsibilities

Crisis Team Leader

Responsible for planning and implementing the response to a major threat to a business, such as a fire, security breach, computer failure, product failure or financial loss.  They identify risks, prepare contingency and recovery plans and manage resources during the crisis.
Hold responsibility for implementing the crisis management plan
Develop the crisis team and make sure it is ready
Monitor and mitigate risks
Assess the emergency

Declare a crisis and activate the crisis plan
Take command of the crisis response
Evaluate options, identify problems and build a strategy
Ensure the safety of employees, facilities and stakeholders
Regularly update leadership on the crisis response

Command Centre Manager

The CCM should ensure the safety of all Team Members and the security and integrity of the business` by creating a comprehensive, multi-hazard emergency management plan that focuses on the four phases of emergency management, prevention, mitigation, preparedness, response and recovery.

Manage overall crisis response
Determine priorities and objectives
Direct and control group
Obtain resources
Coordinate with executive leadership
Settle disputes and conflicts
Take direction from the incident commander
The team includes a spokesperson, a safety chief, and an executive liaison

Operations & Business Recovery Manager

Handles the tactical operation in the crisis response
Performs initial damage assessment
Oversees frontline responders
Establishes control of the situation
Compiles status reports
Seeks to restore the business or operation to normal
Includes key areas of operations such as facilities, security, IT, safety and real estate

Human Resource & Administrative Support Lead

Support human needs, such as food shelter, transportation, medical care and counselling for the crisis team and organisation
Maintains information on all staff, including after-hours contact details and location and keeps track of benefits such as health and life insurance

Health Safety and Environment Lead

Manages risks to personnel health and safety and to unplanned environmental impact, provides training for emergency response, handles damage assessment and oversees these areas during a crisis

Legal

Advises company on legal and regulatory liabilities and steps to mitigate negative impact, vets outgoing information, prepares anyone who is interviewed by an external body and manages sharing of confidential information.

Business Continuity Coordinator

Gather analyse and share information
Recommend action – continuity staff, corporate communications, legal, investor relations and key lines of business

IT & Systems Lead

Work with IT providers in restoring system functionality either locally or offsite
Provides IT expertise to the planning process and leads the IT crisis response

Finance Officer

In crisis planning, sets up contingency arrangements for emergency financial resources, in a disaster, manages cash disbursements and credit cards, tracks and documents all costs and expenditures of the crisis response
Handle payroll, emergency purchase orders, cash needs decides if financial reports will be delayed, informs insurers, and gathers documentation for major claims.   (Employee related claims fall under HR).  .
Coordinate with insurance and/or IRD on claims and workers compensation
Provides administrative support

Administrative Support Team members

Aids the crisis team by taking notes, tracking action points, handling documents and providing knowledge on the organisation and how it works.

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Cyber Incident Response Plan – Master

Last updated: March 2025
If you’re dealing with an active cyber incident, call 0800 WITNESS immediately and proceed to the steps in Section C – Procedure.

Section A – Preface

Purpose

This plan outlines MTG’s procedures for responding to cyber incidents, including unauthorised access, privacy breaches, and cyberattacks. It follows the NIST SP 800-61 Rev. 2 framework and is divided into three sections:

  • Section A: Preface

  • Section B: Policy

  • Section C: Procedure

Document Control & Distribution

All members of the Cyber Incident Response Team (CIRT) are issued a printed and up-to-date copy of this plan. This plan aligns with incident response best practices and regulatory obligations.

Testing and Updates

The plan is reviewed:

  • After any major cyber incident or simulation (Post-Incident Review)

  • After any failed test or audit

  • At least annually

The Incident Response Lead is responsible for:

  • Initiating annual testing (e.g. tabletop exercises or real-incident reviews)

  • Assigning a note-taker to record improvement areas

  • Distributing updated versions to all CIRT members

Section B – Cyber Incident Response Policy

1. Scope and Policy

All staff must follow the procedures in this document when a cyber incident or privacy breach is discovered. Our policy prioritises compliance with the Privacy Act 2020, and protection of staff, clients, and company data.

2. Incident Types

  • Cyber Incident: Includes unauthorised access, malware, denial-of-service, or data theft.

  • Privacy Breach: Any unauthorised or accidental access to personal information.

3. Incident Prioritisation

Incidents are prioritised based on:

  • Impact (e.g. financial, legal, reputational harm)

  • Urgency (how quickly the issue needs to be resolved)

4. Reporting External Incidents

Depending on severity, incidents may be reported to:

5. Monitoring Tools

  • Dark Web Monitoring – for compromised data

  • Social Media Monitoring – for brand/reputational issues

  • Credit Monitoring – for potential financial harm

  • Auto Communication Tools (DBACT) – for breach notifications

Section C – Incident Response Procedure

This section outlines the four NIST phases of cyber incident response.

Phase 1 – Preparation

Assign and train the Cyber Incident Response Team (CIRT) with defined roles:

  • Incident Controller – Overall command

  • Response Lead – Oversees planning/testing

  • Coordinator – Records actions and liaises with parties

  • Cybersecurity Lead – Technical security advisor

  • Technology Lead – Oversees IT systems

  • Applications Lead – Ensures continuity of critical software

  • Executive – Authorises spend, confirms key decisions

  • Legal, Risk, Privacy Officers – Manage compliance and reporting

  • PR/Communications – Issues internal/external updates

  • People & Culture – Supports team wellbeing

  • Forensic Expert & SMEs – Assist as needed

Phase 2 – Detection & Analysis

  1. Report Incident to the Service Desk or CIRT Controller

  2. Raise a ticket – Record all known details

  3. Notify CIRT

  4. Assess Incident – Is this an ongoing issue or operational error?

  5. Privacy Risk Check – Determine if personal information was breached

  6. Notify External Agencies if serious harm is possible

  7. Prepare Communications using pre-approved templates (DBACT)

Phase 3 – Containment, Eradication & Recovery

  1. Contain Threat

    • Lock accounts

    • Disconnect affected systems

    • Preserve forensic evidence

  2. Engage Third Parties if required

    • Incident Response Solutions: 0800 WITNESS or Campbell McKenzie – 021 779 310

  3. Eradicate Malware/Threats

    • Follow playbooks to clean and secure systems

  4. Recover Systems

    • Restore operations

    • Implement new controls

    • Review for recurring issues

  5. Document Findings

    • Impact summary

    • Affected systems

    • Lessons learned

    • Update PR/comms

Phase 4 – Post-Incident Activity

  • Conduct Lessons Learned Session

  • Update this Plan and playbooks accordingly

  • Evaluate response performance (people, systems, vendors)

  • Finalise incident report and present to the Board

Incident Response Firm Contact

Incident Response Solutions

  • Phone: 0800 WITNESS or 021 779 310 (Campbell McKenzie)

  • Email: support@incidentresponse.co.nz

  • Website: incidentresponse.co.nz

  • Location: Level 6, 41 Shortland Street, Auckland

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Critical Functions of BCP

Connectivity

Status: Critical

Task:  

  • Internet Access

  • Access to VPN

  • Access to Printers

  • Zoom Capability

  • Divert phones

Action:

  • Identify systems that need immediate attention.

  • Liaise with A-team, Banx and Lightwire (Hamilton Office) to ensure systems are up and running as soon as possible and ongoing support is provided

  • Divert phones via home internet (Online login details to be kept securely offsite)

  • Deploy offsite system backups with assistance from A-team

Providers:

Skill set required:

  • Analytical

  • Good communicator

  • In-depth operational business understanding

  • Working under pressure

  • Understanding business systems if taking business offline

Staff with skill set (*Alternative options)

  • Rupert Gough

  • *Sandra Sutton

Staffing

Status: Critical

Task:

  • Staffing

Action:

  • Assessing minimum staffing requirements to undertake essential functions, redeploying as necessary

  • Initiate a minimum staffing roster to maintain essential services.

  • Maintain watching brief on staff welfare

Providers: Internal

Skill set required:

  • Critical thinking

  • Lateral thinking

  • Robust team relationships

Staff with skill set (*Alternative options)

  • Sian Johnson

  • *Rupert Gough

  • Jarrod Kirkland 

Equipment

Status: Vital

Task:

  • Provision of tablets or laptops to affected staff who do not already have these

  • Provision of additional Monitors and HDMI cables for home use

Action:

  • Liaise with A-team for purchase and set up of access to MTG systems and ancillary IT equipment as needed

Providers:

  • A-team or Retailer for purchase

  • A-team for setup before deployment

  • See contact details above

Skill set required:

  • Flexibility and adaptability

  • Critical thinking

  • Lateral thinking

  • Knowledge of various operating systems in place across the MTG suite of businesses

  • Strong Interpersonal skills

Staff with skill set (*Alternative options)

  • Sandra Sutton

  • *Rupert Gough

Funding & Payroll

Status: Critical

Task: 

Bank and Funding relationships & Payroll

Action:

  • Identify the wider users in MTG that need access to Banking and Bank facilities for debtors/creditors and payroll

  • Key Bank personnel to be contacted

  • If unable to get Xero up and running design and organise spreadsheets for details around payroll/

  • Debtors and Creditors

  • Establish short-term cash availability and forecast requirements

  • Ensure access to funds

  • Establish a primary person responsible for payments

  • Establish a primary person responsible for purchasing time-critical supplies/equipment etc.

  • Arrange debt facilities in event banking cannot be performed

Providers:

ASB
Paula Grundy
DD: 07 571 1852 Ext 43633
Paula.Grundy@asb.co.nz

KiwiBank
Ryan Davidson
Mobile: 027 404 9437
DD: 09 475 5134
Ryan.Davidson@kiwibank.co.nz

Espiritu Sancarranco Gianira
Mobile: 027 206 6697
DD: 09 475 5134
Gianira.EspirituSancarranco@kiwibank.co.nz

BNZ

******

Skill set required:

  • Flexibility and adaptability

  • Critical thinking

  • Lateral thinking

  • Understanding of Financial exposure as above

Staff with skill set (*Alternative options)

  • Brent Wright

  • Sandra Sutton

  • Shahrukh Shameem

  • *Rupert Gough

Insurances

Status: Vital

Task:

  • Company Insurances

Action:

  • Arrange claims under our business interruption policy and any other relevant benefit that we have cover in place.  See individual office information for specific covers in place.

Providers:

UBT New Zealand
Ashley Greer 021 333712
40 Onehunga Mall, Onehunga, Auckland

Rothbury
Shamal Arumapperuma 09 526 8327
AKLCLAIMS@rothbury.co.bz

Set required:

  • Business Interruption, Contents, Cyber Liability insurance knowledge.

  • Liability Insurances

  • General Insurance product knowledge and provider relationships

Staff with skill set (*Alternative options)

  • Rupert Gough

  • *Brent Wright

  • *Sandra Sutton

 

Provider Relationships

Status: Necessary

Task:

  • Insurance Provider Relationships

  • Mortgage Provider Relationships

Actions:

  • Make contact with key Product Providers to negotiate amnesty until the business is up and running

Providers:

  • Internal

  • Skill set required:

  • Strong Provider relationships

Skill set required:

  • Strong Provider relationships

Staff with skill set (*Alternative options)

  • Maurice Trapp

  • Jarrod Kirkland

  • Tim Jones

 

Client Communications

Status: Necessary

Task:

  • Client communications

Actions:

  • Squarespace notification to all clients on MTG database re system outage and provision of Provider contact details for emergencies if necessary.

Providers:

  • SquareSpace

Skill set required:

  • Critical thinker

  • Strong negotiation skills

  • Vigilant with Customer complaints

  • Demonstrate Company values

  • Champion ethical conduct

Staff with skill set (*Alternative options)

  • Rupert Gough

  • *Sian Johnson

  • *Anne Miel

 

Postal Services

Status: Desired

Task:

  • Postal Services

Actions:

  • Put a hold on delivery of Postal Services

Providers:

  • NZ Post and Courier post

Staff with skill set (*Alternative options)

  • All practice Managers

  • *Sandra Sutton

 

Cleaners

Status: Desired

Task:

  • Cleaners

Actions:

  • Put a hold on delivery of cleaning activities

Providers:

  • Crest Clean

  • Shine Cleaning – Hamilton

  • Janeen Flowers – Tauranga

  • Crew Care – Cambridge

  • Busy Bee Cleaning – KSL

  • **** – Napier

Staff with skill set (*Alternative options)

  • All Office Managers

  • *Sandra Sutton

 

Updated: 15/01/2025

 

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Business Continuity Plan (BCP)

Business Units Contact List

The Business Continuity Co-ordinator (BCC) is the BCP expert and provides guidance to team members on safety, process and how to invoke the BCP and Disaster Recovery Plan (DRP).  This person should be a senior member of the Leadership Team.  It is recommended to appoint an alternate and ensure that the alternate has sufficient business continuity management training.

Business Continuity Co-ordinator – Nationwide

Brent Wright

Work: 09 6305884
Mobile: 021 2700088
Home: 07 8635350

 

Alternate – Nationwide

Rupert Gough

Mobile: 021 438 043 

 

Members of the Business Continuity Team

Brent Wright (Managing Director, BC Lead – Auckland)

Work: 09 6305884
Mobile: 021 2700088
Home: 07 8635350

Sian Johnson (Command Centre Manager – Auckland)

Work: 09 6305884
Mobile: 021 02896723

Rupert Gough (Bus. Continuity Planner – Regional)

Mobile: 021 438 043

Sandra Sutton (Alternate – Hamilton)

Work: 07 8341363
Mobile: 027 2747114 

______________________________________________________________

 

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Key Supplier Information

MTG Auckland – Key Suppliers

Electricity

MERCURY NZ LTD
A/C Number: 111-978-556
ICP: 0173220874LCDD7
Phone:  0800 101810  | WEL Networks (Faults)
Email: myaccount@mercury.co.nz

Landline & Internet

2TALK
A/C Number: 12300264
Main Contact:  Andy Banks (Banx Systems)
Mobile: 021 333505 | Phone: 09 4819000
Email: andy@banx.net.nz
Address: Unit 2, Porana Road Glenfield

Mobile phones

One.nz
A/C Number: 380133572
Main Contact:  Deena Pawson
Email: deena.pawson@one.nz   | Mobile: 021 842982
Note: Sandra Sutton looks after MTG account

Landlord

Adada Krgsma Ltd
Phone: 09 3796055

Contacts:

Sadhna Valabh
Email: sadhna@adada.co.nz  | Mobile: 021 515000

Gita Valabh
Email: gita@adada.co.nz  | Mobile: 021 034 9932

IT Provider, Server, and Laptop Leases & System Recovery

ATeam IT
Phone: 09 2676844
Address: 2 Mull Place Wattle Downs, Auckland

Contacts:

Gavin Christie
Email: gavin.christie@ateamit.co.nz | Mobile: 021 854854

Andy Huynh
Email: andy.huynh@ateamit.co.nz  | Mobile: 021 529888

Phil Huynh
Email: philip.huynh@ateamit.co.nz  | Mobile: 021 647 974

Mo CRM (Cloud-based)

Maurice Trapp Group
Rupert Gough
Mobile: 021 438 043 | Email: rupert@mauricetrapp.com

Printer

Canon – Hamilton
A/C Number: 1044983 | Sn XYN0676
Phone: 0800 222 666
Main contact:  Dareen Fergus
Email: Darren.fergus@canon.co.nz | Mobile: 021374903

Accountant

Chester Grey Accountant
Main Contact:  Stephen Grey
Phone: 09 2778278 | Email: stephen.grey@chestergrey.co.nz
Address: L2, 652 Great South Road, Manukau

 

As of 10/04/2024

 

MTG Cambridge – Key Suppliers

Electricity

Contact Energy
A/C Number: 501395631
Toll-Free: 0800 20 9000
Email: help@contactenergy.co.nz

Landline & Internet

Spark
A/C Number: 726327297
Phone: 126

General Insurance

Cambridge Insurance Brokers Ltd
A/C Number: NZBNZIBI 010816
Business Interruption & Material Damage Vero HO.CBP.5376254
Cyber Insurance NZI 6000121933
Main Contact: Angela McVeigh
Email: angela@cibl.co.nz
Mobile: 027 539 7818  |  Phone: 07 464 0022

Landlord

Woodhayes Trust
Main Contact: David Cooney
Email: david@cooneyinsurance.co.nz
Phone: 021 972 721

Computer servicing & subs – OneDrive Cloud Based

Green Mouse Cambridge
A/C: Cooney Insurance
Main Contact: Simon Dumble
Email: simon@greenmouse.co.nz 
Phone: 07 827 7119 

CRM – eBroker (cloud-based)

Elan Software Systems Ltd
Main Contact:  Richard Pykett
Email: Richard.pykett@elan.co.nz
Phone: 09 268 4140

Printer Lease

Fujifilm CSG Tech Ltd
A/C Number: 304768
Main Contact: Jonathan Buckley
Email: jonathan.buckley.gh@fujifilm.com
Phone:  0800 493769  |  Mobile: 027 366 2727 

As of 22/2/2024

 

MTG Christchurch – Key Suppliers

Electricity

Flick Electricity
A/C Number: 10089216
Toll-Free:  0800 363 9898
Phone: 03 363 9898 Orion
Email: billsbilllsbills@flickelectric.co.nz

Landline & Internet

Spark
A/C Number: 241798860
Toll-Free:  0800 110 062
Email:  mysparksupport@spark.co.nz

Landlord

Xanthus Holdings
Contact:  Jason Oxenham
Mobile: 021 741141
Phone:  03 384 6350
Email:  jason@librosmedia.com

Canon Photocopier – Photocopy charges

Mandeville Machine Rentals & Southern Business Machines
Phone: 03 377 6776
Email:  service@sbm.co.nz

Confidential Paper Destruction

TIMG
A/C Number:  KSLFIN
Phone: 03 338 8668
Email:  chcinfo@timg.co.nz

IT Consultants Datto Workplace

Adaptive Cloud Solutions
Contact: Greg Fourie (Greg knows all things KSL)
Mobile:  021 02447343
Phone:  03 943 2300
Email:  service@adaptivecloud.nz  or greg@adaptivecloud.nz

Office Supplies

Office Max
A/C Number: 2202961
Email:  enquiries@officemax.co.nz

Cleaner

TD NZ
Contact: Wu Tong
Toll-Free: 0800 287 923
A/C Number: 2202961
Email:  Busybees_tong@hotmail.com

CRM – SmartOffice (cloud-based)

EBIX
Contact: Daniel Carloni
Phone: +61 2 8467 3025
Email: Daniel.Carloni@ebix.com.au

Mo CRM (Cloud-based)

Maurice Trapp Group
Rupert Gough
Mobile: 021 438 043 | Email: rupert@mauricetrapp.com

Password Storage

KeePass
Order of contact:
1. Sharon Empson
2. Ben Empson
3. Greg Fourie (Adaptive Cloud Solutions) – if needed outside KSL 

As of 24/2/2024

MTG Hamilton – Key Suppliers

Electricity

Flick Electricity
A/C Number: 10089216
Toll-Free:  0800 363 9898
Phone: 03 363 9898 Orion
Email: billsbilllsbills@flickelectric.co.nz

Landline & Internet

Spark
A/C Number: 241798860
Toll-Free:  0800 110 062
Email:  mysparksupport@spark.co.nz

Landlord

Xanthus Holdings
Contact:  Jason Oxenham
Mobile: 021 741141
Phone:  03 384 6350
Email:  jason@librosmedia.com

Canon Photocopier – Photocopy charges

Mandeville Machine Rentals & Southern Business Machines
Phone: 03 377 6776
Email:  service@sbm.co.nz

Confidential Paper Destruction

TIMG
A/C Number:  KSLFIN
Phone: 03 338 8668
Email:  chcinfo@timg.co.nz

IT Consultants Datto Workplace

Adaptive Cloud Solutions
Contact: Greg Fourie (Greg knows all things KSL)
Mobile:  021 02447343
Phone:  03 943 2300
Email:  service@adaptivecloud.nz  or greg@adaptivecloud.nz

Office Supplies

Office Max
A/C Number: 2202961
Email:  enquiries@officemax.co.nz

Cleaner

TD NZ
Contact: Wu Tong
Toll-Free: 0800 287 923
A/C Number: 2202961
Email:  Busybees_tong@hotmail.com

CRM – SmartOffice (cloud-based)

EBIX
Contact: Daniel Carloni
Phone: +61 2 8467 3025
Email: Daniel.Carloni@ebix.com.au

Mo CRM (Cloud-based)

Maurice Trapp Group
Rupert Gough
Mobile: 021 438 043 | Email: rupert@mauricetrapp.com

Password Storage

KeePass
Order of contact:
1. Sharon Empson
2. Ben Empson
3. Greg Fourie (Adaptive Cloud Solutions) – if needed outside KSL

As of 24/2/2024

MTG Napier – Key Suppliers

Electricity

Included in rent
BDO Central

Landline & Internet Phone

Main Contact:  Andy Banks (Banx Systems)
Mobile: 021 333505 | Phone: 09 4819000  | Toll-Free:  0800 496777  | 0800 496596
Email: andy@banx.net.nz
Address: Unit 2, Porana Road Glenfield

 

0800 number (0800MTGHELP)
Skinny
A/C Number: 0204 188 0896
Toll-Free: 0800 4754669 | Phone: 03 3710866

Mo CRM (Cloud-based)

Maurice Trapp Group
Rupert Gough
Mobile: 021 438 043 | Email: rupert@mauricetrapp.com

Printer

SHARP Model MXC3010

A/C Number: 58709

Main Contact: Michael Hall

Email: michael@sharp.net.nz

 

NO CONTENTS INSURANCE – LAPTOPS COVERED BY MTG MASTER CONTENTS COVER.

MTG Tauranga – Key Suppliers

Landline & Internet

2TALK
A/C Number: 12300264
Main Contact:  Andy Banks (Banx Systems)
Mobile: 021 333505 | Phone: 09 4819000
Email: andy@banx.net.nz
Address: Unit 2, Porana Road Glenfield

Landlord

PMG Generation Fund Trustees Ltd
Main Contact: Shaun Bethlehem (Town Centre Manager)
Email: TBA
Phone: TBA

Electricity, Gas, & Water – included in rent
All air condition units & services are covered under Bethlehem Town Centre along with any other building maintenance.

Mobile Phone

Note: Sandra Sutton looks after MTG account

Printer / Photocopier

Canon – Tauranga
A/C Number: xx | Sn xx
Phone: 0800 222 666
Main contact:  Dareen Fergus
Email: Darren.fergus@canon.co.nz | Mobile: 021374903

Mo CRM (Cloud-based)

Maurice Trapp Group
Rupert Gough
Mobile: 021 438 043 | Email: rupert@mauricetrapp.com

Workflow system, cloud-based

TeamWork Cork Ireland
A/C Number: Cus_8GY45T6f7
IE6333652G

Main Contact:  TeamWork Support
Phone: +353214307675 | Email: support@teamwork.com
Address: Blackpool Retail Park, Blackpool Cork Ireland

Cleaner

Green Acres
Main Contact: Kevin
Mobile: 027 888 8333

 

 

As of 22/2/2024

 

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BCP Rupert Gough BCP Rupert Gough

Activation and Stand-Down

The decision to activate or stand down this plan will be made by the MANAGING DIRECTOR or their respective alternate.

Upon activation, the procedures described are separate from but may operate in conjunction with, the Emergency Response Plan or any other organisational plan that supports the response and recovery of these offices.

 

Triggers for activation

Any disruptive incident or declaration of a major incident resulting in the defined acceptable outage times in the Business Impact Assessment being exceeded

 

Business Impact Assessment

Critical

Reserved for services that must be provided immediately or will definitely result in the loss of life, infrastructure destruction, loss of confidence in MTG, and / or significant loss of revenue. These services normally require continuity within 12 hours of interruption.

Vital

Applies to services that must be provided within 48 hours or will likely result in loss of life, infrastructure destruction, loss of confidence in MTG, and/or significant loss of revenue or disproportionate recovery costs.

Necessary

Those services that must be resumed within 1 week and/or could result in considerable financial, reputational or personnel loss, further destruction or disproportionate recovery costs.

Desired

Those services that could be delayed for 2 weeks or longer but are required in order to return to normal operation conditions and alleviate further disruption or disturbance to normal conditions.

 
ID Essential Services Recovery Time Objective Maximum Acceptable Outage Category
1 Administration Services 24 hours 36 hours Vital
2 Information Technology – Server Access 24 hours 48 hours Vital
3 Telephone systems 48 hours 72 hours Vital
4 Banking and Payroll and Cash flow management 48 hours 72 hours Vital
5 Funders and Bankers Relationships 1 week 1 week Necessary
6 Financial Analysis 1 week 1 week Necessary
7 Temporary Staff 1 week 1 week Necessary

 

 

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