Critical Functions of BCP

BCP
Written By Rupert Gough

Connectivity

Status: Critical

Task:  

  • Internet Access

  • Access to VPN

  • Access to Printers

  • Zoom Capability

  • Divert phones

Action:

  • Identify systems that need immediate attention.

  • Liaise with A-team, Banx and Lightwire (Hamilton Office) to ensure systems are up and running as soon as possible and ongoing support is provided

  • Divert phones via home internet (Online login details to be kept securely offsite)

  • Deploy offsite system backups with assistance from A-team

Providers:

Skill set required:

  • Analytical

  • Good communicator

  • In-depth operational business understanding

  • Working under pressure

  • Understanding business systems if taking business offline

Staff with skill set (*Alternative options)

  • Rupert Gough

  • *Sandra Sutton

Staffing

Status: Critical

Task:

  • Staffing

Action:

  • Assessing minimum staffing requirements to undertake essential functions, redeploying as necessary

  • Initiate a minimum staffing roster to maintain essential services.

  • Maintain watching brief on staff welfare

Providers: Internal

Skill set required:

  • Critical thinking

  • Lateral thinking

  • Robust team relationships

Staff with skill set (*Alternative options)

  • Sian Johnson

  • *Rupert Gough

  • Jarrod Kirkland 

Equipment

Status: Vital

Task:

  • Provision of tablets or laptops to affected staff who do not already have these

  • Provision of additional Monitors and HDMI cables for home use

Action:

  • Liaise with A-team for purchase and set up of access to MTG systems and ancillary IT equipment as needed

Providers:

  • A-team or Retailer for purchase

  • A-team for setup before deployment

  • See contact details above

Skill set required:

  • Flexibility and adaptability

  • Critical thinking

  • Lateral thinking

  • Knowledge of various operating systems in place across the MTG suite of businesses

  • Strong Interpersonal skills

Staff with skill set (*Alternative options)

  • Sandra Sutton

  • *Rupert Gough

Funding & Payroll

Status: Critical

Task: 

Bank and Funding relationships & Payroll

Action:

  • Identify the wider users in MTG that need access to Banking and Bank facilities for debtors/creditors and payroll

  • Key Bank personnel to be contacted

  • If unable to get Xero up and running design and organise spreadsheets for details around payroll/

  • Debtors and Creditors

  • Establish short-term cash availability and forecast requirements

  • Ensure access to funds

  • Establish a primary person responsible for payments

  • Establish a primary person responsible for purchasing time-critical supplies/equipment etc.

  • Arrange debt facilities in event banking cannot be performed

Providers:

ASB
Paula Grundy
DD: 07 571 1852 Ext 43633
Paula.Grundy@asb.co.nz

KiwiBank
Ryan Davidson
Mobile: 027 404 9437
DD: 09 475 5134
Ryan.Davidson@kiwibank.co.nz

Espiritu Sancarranco Gianira
Mobile: 027 206 6697
DD: 09 475 5134
Gianira.EspirituSancarranco@kiwibank.co.nz

BNZ

******

Skill set required:

  • Flexibility and adaptability

  • Critical thinking

  • Lateral thinking

  • Understanding of Financial exposure as above

Staff with skill set (*Alternative options)

  • Brent Wright

  • Sandra Sutton

  • Shahrukh Shameem

  • *Rupert Gough

Insurances

Status: Vital

Task:

  • Company Insurances

Action:

  • Arrange claims under our business interruption policy and any other relevant benefit that we have cover in place.  See individual office information for specific covers in place.

Providers:

UBT New Zealand
Ashley Greer 021 333712
40 Onehunga Mall, Onehunga, Auckland

Rothbury
Shamal Arumapperuma 09 526 8327
AKLCLAIMS@rothbury.co.bz

Set required:

  • Business Interruption, Contents, Cyber Liability insurance knowledge.

  • Liability Insurances

  • General Insurance product knowledge and provider relationships

Staff with skill set (*Alternative options)

  • Rupert Gough

  • *Brent Wright

  • *Sandra Sutton

 

Provider Relationships

Status: Necessary

Task:

  • Insurance Provider Relationships

  • Mortgage Provider Relationships

Actions:

  • Make contact with key Product Providers to negotiate amnesty until the business is up and running

Providers:

  • Internal

  • Skill set required:

  • Strong Provider relationships

Skill set required:

  • Strong Provider relationships

Staff with skill set (*Alternative options)

  • Maurice Trapp

  • Jarrod Kirkland

  • Tim Jones

 

Client Communications

Status: Necessary

Task:

  • Client communications

Actions:

  • Squarespace notification to all clients on MTG database re system outage and provision of Provider contact details for emergencies if necessary.

Providers:

  • SquareSpace

Skill set required:

  • Critical thinker

  • Strong negotiation skills

  • Vigilant with Customer complaints

  • Demonstrate Company values

  • Champion ethical conduct

Staff with skill set (*Alternative options)

  • Rupert Gough

  • *Sian Johnson

  • *Anne Miel

 

Postal Services

Status: Desired

Task:

  • Postal Services

Actions:

  • Put a hold on delivery of Postal Services

Providers:

  • NZ Post and Courier post

Staff with skill set (*Alternative options)

  • All practice Managers

  • *Sandra Sutton

 

Cleaners

Status: Desired

Task:

  • Cleaners

Actions:

  • Put a hold on delivery of cleaning activities

Providers:

  • Crest Clean

  • Shine Cleaning – Hamilton

  • Janeen Flowers – Tauranga

  • Crew Care – Cambridge

  • Busy Bee Cleaning – KSL

  • **** – Napier

Staff with skill set (*Alternative options)

  • All Office Managers

  • *Sandra Sutton

 

Updated: 15/01/2025

 

Rupert Gough
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