Internal Transfer of Clients
Download the Internal Transfer of Clients form here.
Purpose:
The Change of Adviser Request form allows clients to formally request that their Mortgage and/or KiwiSaver records be transferred from one Mortgage Lab adviser to another. This form ensures all adviser changes are fully documented and agreed upon by the client.
When to Use This Form:
When a client wishes to switch from one adviser to another within Mortgage Lab.
If a client is being reassigned to a different adviser by agreement with management.
In any situation where continuity and documentation of adviser-client relationships is required for compliance and client service.
What the Client Needs to Complete:
Client Names – The full legal names of the individual(s) requesting the adviser change.
Current Adviser Name – The name of the Mortgage Lab adviser the client is currently assigned to.
New Adviser Name – The Mortgage Lab adviser to whom the client’s records should be transferred.
Reason for Adviser Change – A brief explanation (e.g., preference, location, communication style, reassignment).
Signatures and Dates – All listed clients must sign and date the form for it to be valid.
What Happens Next:
Once the form is completed and submitted:
The Mortgage Lab team will action the change in the CRM system.
Relevant mortgage and/or KiwiSaver data will be transferred to the new adviser.
Both advisers may be notified for visibility and transition support.