Emergency Response Plans
Last updated: 13/7/2025
In the Event of an Emergency
Remain calm
Dial 111 to notify emergency services
Follow instructions from Building Wardens and Civil Defence
Take action to keep employees, clients, visitors and contractors safe
Notify your Business Continuity Coordinator
Refer all media enquiries to the Leadership Team
Crisis Management Team (CMT)
The CMT is a centralised leadership group responsible for managing disruptions across all MTG offices.
The primary purpose of the CMT is the preservation of life and property.
CMT Priorities
Gather accurate information about the incident
Invoke the appropriate response plan
Ensure welfare of all staff and clients
Provide strong leadership and decision-making
Maintain clear communication
Engage external specialists (e.g., IT, landlords, property, etc.) as needed
Emergency Call Tree
CMT Checklist
Incident Management
Assess size/severity of incident
Activate Business Continuity Plan (BCP) via text, phone or email
Assign CMT roles
Complete Event Response Form
People
Confirm staff safety
Understand immediate staff needs
Check for clients/visitors on-site
Establish staff communication channels
Decide if office closure is required
Premises
Prioritise staff safety
Assess damage to premises
Secure site if needed
Confirm premises are safe before return
Request engineering reports if required
Communicate premises status to staff/clients
Business Continuity – IT & DR
Check status of IT systems
Enable phone diversion as needed
Set up remote access
Identify and prioritise critical business functions
Activate Disaster Recovery Plan if needed
Business Continuity – Client Servicing
Confirm client safety (if onsite)
Enable alternate communication channels for clients
Maintain servicing continuity
Activate BCP if needed
Business Continuity – Premises
Control or revoke access as needed
Liaise with landlords/building managers
Notify security monitoring
Coordinate inspections or repairs
Activate BCP or Disaster Recovery Plan